Privacy Policy
Privacy Policy for Home Services London Ltd
1. IntroductionHome Services London Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and services.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
2. Data ControllerHome Services London Ltd is the data controller responsible for your personal data. If you have any questions about this policy or wish to exercise your data protection rights, please contact us at:- Email: nodnol.secivresemoh%40ofni- Phone: 020 3137 5158- Address: 71-75 Shelton Street, London WC2H 9QD
3. Personal Data We CollectWe may collect the following data directly from you:- Name, address, email, and phone number- Details of the services you request or purchase- Payment information for processing transactions- Communication records with us (emails, calls, messages)- IP address and website usage data collected via cookies and analytics tools
4. How We Use Your DataWe use your personal data to:- Provide, manage, and improve our cleaning and home help services- Process payments and send invoices- Communicate with you regarding bookings, requests, and customer service- Comply with legal obligations and protect our legitimate business interests- Send occasional marketing communications (only with your consent)
5. Legal Basis for ProcessingWe process your personal data based on:- Consent (for marketing communications)- Performance of a contract (providing agreed services)- Compliance with legal obligations- Legitimate interests (such as improving our services and ensuring security)
6. Sharing Your DataWe do not sell your personal data. We may share your data with:- Trusted subcontractors directly engaged by you to perform specialist or handyman services- Payment processors and accounting service providers- IT service providers hosting or supporting our systems- Law enforcement or regulatory authorities if required by law
7. Data SecurityWe implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
8. Data RetentionWe retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.
9. Your RightsYou have the right to:- Access the personal data we hold about you- Request correction of inaccurate data- Request deletion of your data in certain circumstances- Object to or restrict processing of your data- Withdraw consent at any time (without affecting the lawfulness of prior processing)- Request data portability- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
10. Cookies and TrackingOur website uses cookies and similar technologies to enhance user experience, analyse site usage, and provide personalised content. You can control cookies through your browser settings.
11. Changes to This PolicyWe may update this privacy policy from time to time. Any changes will be posted on our website with an updated effective date.
12. Contact UsFor any questions about this privacy policy or our data practices, please contact:
Home Services London Ltd71-75 Shelton Street, London WC2H 9QDPhone: 020 3137 5158Email: nodnol.secivresemoh%40ofni